1Effective Date: February 24, 2025
We are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your product, we offer a return and refund policy.
1. Return Conditions
1.1 Return Timeframe
If the product you receive does not meet your expectations, you may request a return within 10days of receiving the item.
1.2 Condition of Products
Returned products must be in new, unused condition with all original packaging and tags.
2. Refund Process
2.1 Requesting a Refund
Please contact us at [email: sales@pyroguitars-factory.com] with your order number and reason for return. Once verified, we will provide instructions for returning the item and processing the refund.
2.2 Refund Timeline
Once we receive and inspect the returned product, refunds will be processed within 10 business days.
3. Non-returnable Products
The following products are not eligible for return or refund:
Custom or special-order items
Used electronics (e.g., amplifiers, etc.)
4. Shipping Costs
Unless the product is defective or an error occurred during shipping, the customer is responsible for return shipping costs.